Gemalto provides end-to-end digital security solutions that are designed to make personal digital interactions more convenient, secure and enjoyable. They range from the development of software applications through the design and production of secure personal devices such as smart cards, SIMs, e-passports and tokens to the management of deployment services for our customers.
More than one billion people worldwide use our products and services for telecommunications, financial services, e-Government, identity management, multimedia content, digital rights management, IT security, mass transit and many other applications. To know more about the organization, please visit www.gemalto.com.
We are currently seeking qualified, highly motivated and dynamic individuals to join us as:
Customer Service Executive
Responsibilities:More than one billion people worldwide use our products and services for telecommunications, financial services, e-Government, identity management, multimedia content, digital rights management, IT security, mass transit and many other applications. To know more about the organization, please visit www.gemalto.com.
We are currently seeking qualified, highly motivated and dynamic individuals to join us as:
Customer Service Executive
- Order management which includes artwork and sample card processing, preparation and releasing of E-Checklist, creation of Interco PO
- Handling order and shipment issues from Customer/Sales/Planner/TC/MKT
- Maintain and update customer delivery information in CR system
- Validation of MFG-Pro system data against E-checklist
- Data recording of quality issue/complain in I-Care System
- Reviews and monitors order status and confirm order schedule to relevant parties
- Prepare weekly report & issue invoices
- Diploma or equivalent
- At least 2 years of customer service support or order control experience
- Proficient in MS Office Applications, knowledgeable in advanced MS Excel is a plus
- Good communication skills with fluency in written and oral English
- Knowledge on order operation is preferred
- Highly motivated and a flexible team player and able to work under pressure
This position will be based in our office in Jakarta, Indonesia. If you believe you can thrive in this dynamic team-based and global business, we would like to hear from you. Please email your resume with details of current remuneration to :
Please indicate the position applied as the subject header in your email.
